1. Resale & Distribution Policy

Our products are sold for personal use only and are not permitted for resale or redistribution without our written approval.

To protect product quality, safety, and compliance with Australian pet‑food handling standards:

• Products must not be repackaged, relabelled, or resold

• We may cancel or decline any order suspected to be intended for resale

• Commercial or wholesale enquiries require prior written consent

This ensures the wellbeing of pets consuming our products and maintains compliance with NSW and national pet‑food safety guidelines.

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2. Image & Content Use Policy

All content on this website — including images, product photos, branding, text, and design — is the property of Canine Food & Enrichment and protected under Australian copyright law.

You may not:

• Copy, download, or reuse content

• Reproduce or modify content

• Use content for commercial or promotional purposes without written permission.

We love seeing our products shared online — please tag and credit us when reposting your own photos.

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3. Pet Safety Disclaimer

All treats and enrichment chews should be used under owner supervision. Customers are responsible for ensuring products are suitable for their dog’s:

• Size

• Age

• Chewing strength

• Dietary needs or allergies

 

Always supervise your dog while consuming treats and ensure fresh water is available.

 

Canine Food & Enrichment is not liable for injury, illness, allergic reactions, choking, or damage resulting from misuse, unsupervised consumption, or inappropriate product selection.

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4. Limitation of Liability

To the fullest extent permitted under NSW and Australian law:

• All products are used at the customer’s own risk

• We are not liable for indirect, incidental, or consequential loss

• We do not guarantee uninterrupted website operation or error‑free content

• Product descriptions are provided in good faith but may contain minor inaccuracies

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5. Privacy Policy

We respect your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information (name, email, phone number, address) for:

• Processing and delivering orders

• Customer support

• Order updates and communication

 

Your information will never be sold. It is only shared with third parties where required to fulfil your order (e.g., Australia Post). By using our website, you consent to the collection and handling of your information in accordance with this policy.

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6. Terms of Use

By accessing this website, you agree to:

• Use the site for lawful purposes

• Not interfere with website functionality

• Not attempt to copy or extract proprietary information

• Accept that product availability and pricing may change without notice

 

We reserve the right to refuse service, cancel orders, or terminate accounts where customer conduct breaches applicable laws or harms our business.

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7. Governing Law

All transactions, policies, and website use are governed by the laws of New South Wales, Australia. Any disputes will be handled under NSW jurisdiction.

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8. Warranties & Product Information

Our products are natural and may vary in:

• Size

• Shape

• Colour

• Hardness

• Texture

These variations are not faults under Australian Consumer Law. We disclaim all warranties to the extent permitted by law, except those required under ACL.

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9. Miscellaneous

• Products are only available to customers in NSW, VIC & QLD

• Offers or promotions may not apply in all regions

• All content is provided “as is” and may be updated at any time

• If any part of this policy is found invalid, the remainder continues in full effect