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MARKETS, SHIPPING & RETURNS

MARKETS

DownTown Markets (August 2026 – December 2026)

We’re thrilled to be setting up our Canine Food & Enrichment stall at the Pennant Hills DownTown Markets from August to December 2026.

 

Come say hello, browse our healthy treats, enrichment chews, slow‑feeding options, and canine wellbeing essentials, and enjoy a few market‑day perks:

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  • Free local delivery when you order at the stall

  • Exclusive market‑only bundles

  • Live product demos

  • Personalised recommendations for your dog

 

Bring your pup along — let them sniff, sample, and choose their favourites.

DELIVERY & SHIPPING INFORMATION
🚚 Free Local Delivery (Westleigh, Thornleigh & Normanhurst, NSW)
 

We’re proud to support our local community. If you live in Westleigh, Thornleigh or Normanhurst, you’ll receive free delivery on any order — no minimum spend required.

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All local orders are home delivered by us within 48 hours of placing the order. Just make sure your name, address and phone number are correct at checkout and select Free Local Delivery.

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It’s our way of adding an extra layer of care for the dogs and owners in our neighbourhood.

Shipping Information
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Processing & Dispatch:  All orders placed through our website are processed and dispatched within 2 business days once full payment is received.

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Carrier & Delivery Timeframes: We ship all orders via Australia Post Standard Delivery. Typical delivery timeframes are:

  • Sydney & Metro NSW: around 3–7 business days

  • Other ACT, NSW, VIC & QLD: around 5–10 business days Please allow an extra 3–5 business days during peak holiday periods or unforeseen Australia Post delays.

 

Shipping rates & Coverage:

  • FREE shipping on all orders over $120 across NSW, ACT, VIC & QLD.

  • Flat rate $12 - for packages between 0 - 2 kgs.

  • Flat rate $15 - for packages between 2 - 5 kgs.

  • Flat rate $ 25 - for packages between 5 - 10 kgs.

  • At this stage, we ship only in NSW, ACT, VIC & QLD.

 

Tracking & Address Accuracy: You’ll receive a tracking number once your order is booked with Australia Post. Please ensure your name, address (including postcode) and mobile number are correct at checkout, as we’re unable to replace orders lost due to incorrect address details.

 

Delays & Responsibility: We’ll always lodge your parcel on time, but delivery delays caused by Australia Post are outside our control.

RETURNS & EXCHANGE POLICY

At Canine Food & Enrichment, we take great care in sourcing, and packing high‑quality treats and enrichment chews. Because our products are perishable consumables, we maintain a strict NO REFUND and NO EXCHANGE policy for change of mind.

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We do, however, comply fully with the Australian Consumer Law (ACL). If a product is faulty, unsafe, or not as described, you are entitled to a remedy. The details below outline how these situations are handled.

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Faulty or Incorrect Items: If you believe an item is faulty or your order has been packed incorrectly, please contact us within 14 days of receiving your parcel.

 

To assess the issue, we require:

  • Clear photos or videos showing the fault or incorrect item

  • The item(s) kept intact, unopened, and available for return (at our discretion)

If the issue is confirmed, we will provide one of the remedies:

  • A replacement, or

  • A store credit equal to the value of the item

 

If proof cannot be provided, or the item has been discarded, consumed, or destroyed, no remedy can be offered.

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Natural Variations in Perishable Products: Our treats and chews are natural products, and variations are normal. This includes differences in:

  • Size

  • Shape

  • Colour

  • Hardness

  • Texture

  • Minor packaging perforations caused by pointed bones

 

These natural variations do not constitute faults and do not qualify for refunds, exchanges, or replacements.

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Missing Parcels: If your parcel appears to be missing, please notify us within 7 days of the estimated delivery date. This allows us to lodge an investigation with Australia Post. We cannot provide replacements or credits for missing parcels reported outside this timeframe.

 

Courier Delays: We dispatch orders promptly, but delivery timelines are managed by Australia Post. Courier delays do not qualify for refunds, replacements, or compensation.

 

Returns (Faulty or Incorrect Items Only): If a return is approved:

  • Return postage is paid by the customer, unless otherwise stated

  • Items must be returned unused, unopened, and in original packaging

  • We reserve the right to inspect the item before issuing a remedy

 

Consumable products that have been opened, used, or partially consumed cannot be returned under any circumstances.

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Strict NO REFUND Policy: We do not offer refunds or exchanges for:

  • Change of mind

  • Dogs disliking a treat

  • Preference changes (size, hardness, shape, colour)

  • Natural product variations

  • Incorrect address provided at checkout

  • Courier delays

  • Items that have been opened, used, or discarded

  • Failure to provide proof of fault

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